FAQ

See below for the most commonly asked questions. If you have any additional questions please contact us at pottycats@gmail.com

How many box do I need?
Each box of Pottycats litter  is designed to last one month for one cat in a medium size litter box with a required minimum depth of 2" for one cat family.  If you have multiple cats and multiple litter boxes, fill each tray. Eg: 2 litter boxes requires 2 packs of Pottycats litter.  It is important to note, that in order to get a full month's use for multi-cat households with multiple litter boxes, the trays must be used evenly between your cats.  


Is Pottycats suitable for kittens?
Yes totally! Pottycats are 100% made from soy; it's so safe even if it's digested and perfect for potty training too. Pottycats are also suitable for senior cats and under medical condition which usually cause more urination. In all, Pottycats is suitable for all ages. 

What are Pottycats made of?
Pottycats are 100% natural and made from human-grade food: soy, food gum, starch & water. 

What makes Pottycats different from other soy litter?
Pottycats are made from 100% soy husk and only small amount of water is added during production unlike other soy litter which filled with mostly water! This is to ensure Pottycats retains its super absorption for odor and urination, yet last longer and cost-savings! Best part, we provide delivery service to your doorstep at all times! 

Will I still need to scoop?
With Pottycats litter, the solids should be scooped daily and disposed by flushing in your toilet. So easy! The bulk waste can be composted, spread thinly throughout your garden or thrown in the garbage bin.

Why Pottycats  flushable?
Pottycats litter is made from 100% soy and dissolves instantly. There are also no harmful clumping agents or clay in our litter that would build up or clog plumbing. 

Does Pottycats litter have shelf life?
Yes as it's made from human-food grade ingredients, it can stay fresh sealed up to 1 year. Store in a dry and cool place.  


What size or types of litter box suitable for Pottycats litter?

A medium or "average" size litter box that measures to 15" long and 11" wide.  If you use a larger litter box or caters to seniority/under medicare care cats which may urinates more, you may want to consider buying an extra box in order to have extra litter coverage. If you're using litter box with sift, it's recommended to use without it as Pottycats litter comes in mini pellets size and it's so easy to clean! Pottycats litter is also suitable for automatic litter box such as Litter Robot. 

My box of Pottycats has a slight smell, is that normal?
Don't worry, it's perfectly fresh! Pottycats is made out from 100% soy so it's normal to have a slight soybean fragrance once you open the box.

Where should I put the litter box in a house?
A quiet location that is easy to access for both you and your cat preferably near to the toilet to ease the cleaning. Perfect for those who stays in apartment! Also, remember to have one litter box per cat.

Shipping Information

Our goal is to provide the very highest level of convenience to you! Do bear in mind our product is quite heavy at 2.3kg per box and we absorb partial cost for your shipping; West Malaysia with free shipping for orders above RM100 and getting the best rate for East Malaysia. 

How long does it take to deliver Pottycats litter after placing my order?
If you placed your order before 5PM Monday-Friday, processing (order verification, quality check, packaging, dispatch) will take 1 day and should ship out from our warehouse the next business day.  All orders placed Friday after 5PM or over the weekend, will process and ship on the following week. 

Standard Shipping

West Malaysia: 5-7 business days
East Malaysia: 14 business days

**We feel your excitement but shipping times may take longer from time to time depends on the courier capability. Our courier partners; Pgeon for West Malaysia; Pos Malaysia (Air) for East Malaysia. 


What is the delivery charges?
West Malaysia - RM5 per order (Free shipping for orders above RM100)
East Malaysia - RM30 per box

Do you have international shipping? 
We deliver within Malaysia at the moment. For international countries, additional shipping fees will be calculated upon request. 

Payment 

What are the payment options?

  • Credit/Debit card (via Ipay88) - Master and Visa
  • Online Transfer (via Ipay88) - Both local and international banks applied
  • Manual Bank Transfer - MAYBANK; Account No: 5622 7262 0976 (Pottycats Enterprise)

*All bank deposit/online transfer payment has to be remitted with proof of receipt sent to pottycats@gmail.com OR Whatsapp 012-377 0268 for order processing 

Pottycats Club (Auto-Delivery Subscription)

How do I join Pottycats Club?
Go to Pottycats Club page on our main menu. Continue and click 'JOIN THE CLUB' to navigate to the next page and fill up the subscription form with your details required. Next, you will receive an email confirmation (via Ipay88) to fill in your credit/debit card details for final submission.

What do I get with my Pottycats Club subscription? 
You will enjoy monthly or weekly cat litter with auto-delivery preferred schedule, free 1 box for every 10 boxes of order and surprise gift on your birthday month. 

When is my credit/debit card charged? 
You will be charged according to the subscription package and delivery schedule selected.

Can I change my Pottycats Club subscription packages?
Yes you can request from us to modify your packages and the effective change will take place the following delivery. 

How do I cancel my Pottycats Club subscription?
You can reach out to us via email at pottycats@gmail.com and we will help. No cancellation fees and you are welcome to resume anytime in the future.

How do I know my future deliveries?
You will receive order confirmation email and shipping notification before your next parcel arrives according to your selected schedule. 

When do I receive my FREE box?
You will receive your free box after every 10th box order and it will be delivered automatically. Eg: If you order Solo Pack (1 box) package with monthly delivery schedule, you will receive your free box on the 10th month. And if you order Family Pack (4 boxes) package, you will receive your free pack on the 3rd month.

What is my birthday month free gift? 
It will be a surprise gift varies from seasonality and usually you will be given 2 options to pick your birthday gift! 

What are my shipping options?
All Pottycats Club orders are free shipping with no minimum order. (For now, only applicable to West Malaysia)